Valuair to JetStar
The acquisition of Valuair to Jetstar certainly created troubles for its passengers.
I have a free return ticket to Bangkok which has to be used up by Oct 31 . Yet for the last 2 months, Valuair was not been able to open the bookings for Oct 31. As such, neither way could be booked, since bookings going there and back have to be done together. We had planned to flyout to BK on friday, Oct 28. Messages were left to call back but nothing was heard from Valuair about the status.
Finally a few days ago, just two weeks' short of the Oct31, Valuair has some status on what's going on. Valuair is no more flying to Bangkok on Oct 31 and passengers have to book their seats on JetStar. But by now everything is fully booked on JetStar by Jetstar's own passengers. Valuair is not extending their expiry of their tickets. Thanks a lot. The situation stinks. These two companies have not get their act together properly.
Finally, after some merry go around where the service people told us to write in to their management about our situation, my friend banged table and gave their customer service and managers a scolding before they took the trouble to help out. If we have to go through the trouble to write, it might as well be sent to the Straits Times' forum. Eventually, they agreed to help us locate seats. The only availability is thurs, Oct 27. I might have to take another half day of leave. Not nice but in these circumstances, we have to make the best of it.
I have a free return ticket to Bangkok which has to be used up by Oct 31 . Yet for the last 2 months, Valuair was not been able to open the bookings for Oct 31. As such, neither way could be booked, since bookings going there and back have to be done together. We had planned to flyout to BK on friday, Oct 28. Messages were left to call back but nothing was heard from Valuair about the status.
Finally a few days ago, just two weeks' short of the Oct31, Valuair has some status on what's going on. Valuair is no more flying to Bangkok on Oct 31 and passengers have to book their seats on JetStar. But by now everything is fully booked on JetStar by Jetstar's own passengers. Valuair is not extending their expiry of their tickets. Thanks a lot. The situation stinks. These two companies have not get their act together properly.
Finally, after some merry go around where the service people told us to write in to their management about our situation, my friend banged table and gave their customer service and managers a scolding before they took the trouble to help out. If we have to go through the trouble to write, it might as well be sent to the Straits Times' forum. Eventually, they agreed to help us locate seats. The only availability is thurs, Oct 27. I might have to take another half day of leave. Not nice but in these circumstances, we have to make the best of it.
posted by Fiery at Sunday, October 16, 2005
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